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Terms and conditions

Last updated: October 15, 2026

1. Agreement to these terms

These terms govern your use of Rapidstack (the "Service"). By accessing or using the Service you agree to these terms. If you do not agree, do not use the Service.

2. Who you are contracting with

The Service is operated by Squared Sums Pte Ltd ("we", "us", "our"), a company registered in Singapore at 160 Robinson Road, #14-04 SBF Centre, Singapore 068914.

3. What the Service does

The Service provides the features described on our website, such as storing your files and chatting with an AI model. Which features you can use depends on your plan or purchase. The pricing page shows what each one includes.

4. Your account

  • You must be at least 16 years old to use the Service and to create an account.
  • We sign you in by sending a one-time code to your email address, so you must give us one that works. Anyone with access to that mailbox can sign in as you.
  • You are responsible for keeping your email account secure and for all activity that occurs under your account.
  • You agree to provide accurate information and to keep it up to date.
  • One account per person. Do not share or resell access.

5. Plans and payment

5.1 Billing

Our payment processor, Stripe, charges you at the price shown at checkout. We do not see or store your card details. Prices may change, and we will give you notice before a change affects a subscription you already have.

5.2 Subscriptions

  • Some features may be available on a free plan; others need a paid plan.
  • Paid subscriptions renew automatically at the end of each billing period until you cancel.
  • You can cancel at any time through the billing portal linked from your account. Cancellation takes effect at the end of the current billing period, and you keep access until then.
  • Cancelling stops future charges. It does not refund the period you have already paid for, except as section 5.4 allows.

5.3 One-time purchases

A one-time purchase is charged once and does not renew. It gives you what the pricing page describes for it.

5.4 Refunds

We may refund a payment within 30 days of purchase on a case-by-case basis. This does not affect any refund you are entitled to by law.

6. Your content

You keep ownership of what you upload or enter into the Service, including your files and your messages to the AI chat. You grant us a worldwide, non-exclusive, royalty-free licence to use that content only as far as running the Service requires: to store it, send it to the providers described in our privacy policy for processing, and show it back to you.

You confirm you have the right to upload what you upload, and that it does not infringe anyone's rights or break the law.

7. AI responses

  • Third-party AI models write the responses, and no human checks them. A response can be inaccurate, incomplete or biased. Check anything important before you rely on it.
  • You are responsible for how you use a response, including making sure your use of it does not infringe anyone's rights.

8. Acceptable use

You agree not to:

  • Use the Service for unlawful, fraudulent, or harmful purposes, or to produce harassing or hateful content.
  • Impersonate a person or organisation, or misrepresent your affiliation with one.
  • Upload content that infringes the rights of others or violates applicable law, including malware.
  • Attempt to interfere with, reverse engineer, or compromise the security of the Service, or to overload it or bypass its limits.
  • Use automated means to access the Service except as we expressly permit.
  • Resell, redistribute, or wrap the Service in a product of your own.

We may limit or suspend an account that uses the Service abusively.

9. Availability

We offer no service level agreement and commit to no uptime figure. The Service may be unavailable for maintenance, or because a provider it depends on is unavailable. We aim to answer support requests promptly but do not commit to a response time.

10. Changes to the Service

We may add, change, or remove features. If a change materially reduces what a paid plan or purchase provides, we will tell affected customers by email.

11. Termination

We may suspend or terminate your access to the Service if you breach these terms, engage in fraudulent or abusive activity, fail to pay applicable fees, or put the Service or its other users at risk. Where it is reasonable to do so, we will warn you first.

You may stop using the Service at any time by deleting your account from your settings. The privacy policy describes what deletion removes and when. Deleting your account cancels any subscription immediately, with no refund of the unused period except as section 5.4 allows.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. Nothing in these terms excludes liability that cannot lawfully be excluded, and nothing here affects consumer rights you have under the law of your country.

13. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to these terms or the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. To the same extent, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or opportunity.

14. Indemnification

You agree to indemnify and hold harmless Squared Sums Pte Ltd and its affiliates, officers, agents, employees, and partners from claims, damages, and reasonable expenses arising from content you upload or your breach of these terms.

15. Changes to these terms

We may update these terms from time to time. We will announce material changes through the Service or by email, and change the date at the top of this page. If you keep using the Service after a change takes effect, you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or relating to these terms or the Service, except that we may seek injunctive relief in any court of competent jurisdiction. If you are a consumer, you keep any protection, including any right to bring proceedings in your local courts, that the law of the country you live in gives you and that a contract cannot exclude.

If you have a problem with the Service, contact us first. We settle most issues directly.

17. Contact

Questions about these terms? Contact us at [email protected] or by post at Squared Sums Pte Ltd, 160 Robinson Road, #14-04 SBF Centre, Singapore 068914.